Refund & Cancellation Policy

Last updated: [23/June/2025]

At Logarithm Media Solutions, we are committed to delivering measurable value to every client. Our team dedicates considerable time, strategy, and effort from the moment an engagement begins. This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are considered. By using our services, you agree to abide by the following policy.

1. General Policy

All sales and service agreements are considered final. Due to the nature of digital marketing services—which require substantial planning, setup, and execution—refunds are not guaranteed and will only be issued under rare, exceptional circumstances at our sole discretion.

2. Non-Refundable Situations

1.We reserve the right to deny refund requests in the following cases:

2.You have received any part of the deliverables or project planning material

3.The project has commenced as per agreed timelines

4.Delays or dissatisfaction caused by client inaction, lack of feedback, or third-party interference

5.Scope creep or unauthorized modifications by the client

6.Use of our services or strategy documents to self-implement or outsource elsewhere

7.Campaign performance that aligns with discussed expectations, yet fails to meet internal client assumptions not shared with us

8.Any attempt to manipulate or exploit our goodwill, pricing model, or terms

3. Cancellation Terms

1.Cancellations must be requested in writing at least 15 days in advance for monthly or retainer services. No partial refunds are issued for work already completed.

2.For pre-paid services (e.g., one-time campaigns, audits, content packages):

3.Cancellation after payment but before kickoff may be eligible for a partial refund (minus admin and consultation charges)

4.No refunds are granted once strategy sessions, audits, or content drafts are initiated

4. Refund Eligibility Review

1.All refund requests are thoroughly reviewed by our senior team. We may request:

2.Written feedback outlining the dissatisfaction

3.Proof of misuse, performance gap, or error

4.Communication trail to assess our compliance with the agreement

5.Approval or denial of any refund request is at the sole discretion of Logarithm Media Solutions. Our decision will be final and non-negotiable.

5. Chargebacks & Dispute Abuse

1.We treat chargebacks as fraud unless proven otherwise. Filing a chargeback without attempting to resolve the issue directly with us is a violation of these terms and may result in:

2.Immediate service suspension

3.Public clarification with evidence (to protect our reputation)

4.Legal action to recover dues and damages

6. Policy Updates

We reserve the right to update this policy without notice. The latest version will always be available on our website.

Contact Information
Logarithm Media Solutions
Email: contact@logarithmmedia.com
Phone: +91-9667819241
Registered Office: 133 Westend Marg, New Delhi 110030